Returns Policy
You can return your purchase to us in its original condition within 7 days of the
date you received the item and we will issue a full refund for the price you paid
for the item.
Any seals, shrink-wrap, labels and tags must be intact. Before returning an item,
you must contact us. Our contact details can be found at the following address:
http://www.gowoolly.com/contact/
The refund will be issued once the item has been received by us, and will include
the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund the
per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item delivery
charges and the per-delivery charge that you incurred
- where we collect an item from you, we reserve the right to recover the costs of
collection from you.
We will not refund the cost of giftwrapping, your costs in returning the item to
us and other services provided to you in connection with your purchase unless you
return the item to us because of an error on our part or because it is defective.
Please include a copy of the invoice for the order and the reason for the return.
The address to where the item is to be returned will be provided.
Go Woolly will check all items returned as damaged or defective. In
the event we find no fault, we reserve the right to charge you to recover our fees
and expenses from you.
If you are returning an item because of an error on our part or, because it is damaged
or defective, we will refund the delivery charges incurred in sending the item to
you.
Please include a copy of the invoice for the order and the reason for the return.
The address to where the item is to be returned will be provided.
Your statutory rights
This returns policy does not affect your statutory rights.